Astoria Hotel

Reviews about Astoria Hotel

• 5 / 5

  By Janet Cheng
  This hotel is awesome! We stayed in one of the newly renovated rooms and the room was amazing. The new hard wood floors are a very nice touch, made it feel like home. Very cozy and boutique-like feel. The hotel is in the centre of town so everything is within walking distance. Friendly staff and great food in Papa George's! Will definitely be returning!
  June 10, 2017
• 5 / 5

  By Ian Fuchs
  Every year I stay at the Astoria, and it's great! While the rooms are small, they are comfortable and quiet. The hotel itself is perfectly located in the centre of Jasper, within walking distance of the entire town. The food at the De'd Dog pub is very good, and if you're around for breakfast, Pappa George's makes a really good Eggs Bennie.
  April 22, 2017
• 1 / 5

  By Hayley Tickle
  I had the pleasure of staying in one of their 'Newly renovated' rooms. When I aired my grievances about the ductaped carpet in the hall, the king size bed (which was 2 twins pushed together) the cracked woodwork, the filthy dusty filter in the bathroom, masking tape on the AC unit, house keeping not replacing dirty cups times missing in bathroom ( which is the tiniest bathroom probably known to man) I get a response saying that I'm a disgruntled guest and they would take the offer of me not recommending this place to my friends as they wouldn't want to accommodate anyone within my circle.
  I urge you to book anywhere else except here.
  March 17, 2017
• 3 / 5

  By Jay Kim
  The guy at desk was very friendly and hepful. He was very talkative (in a good way), informative and honest, which is the reason I am leaving this hotel 3 stars. He gave me a full refund immediately when I asked for a full refund after finding about the previous bed bug incident.
  March 04, 2017
• 1 / 5

  By Christine Li
  I'd strongly recommend avoiding this place if you can.
  
  First, it's called a "Hotel," but fails to meet the quality commonly associated with hotels as opposed to motels or hostels. We were given a tiny room, with a sink placed next to our bed, and shattered glass. They put together two twin beds together to make a king-sized bed. As mentioned in other reviews, the bathroom is extremely tiny, with the toilet and the shower literally one step away from each other. The carpet was filthy. The room was unusually hot and stuffy. Their wifi didn't work.
  
  My fiancé found online reviews about previous bed bug outbreaks at this hotel. We had to examine the bed more carefully, and found black dots that looked like beg bug poops on the head board, the mattress, and the pillows. After attempting to sleep in our car instead, we gathered up the courage to confront the hotel staff. The lady came up to our room with us, and did not confirm that any of the black marks or stains were evidence associated with bed bugs. She claimed that "we're not the only hotel with bed bug infestation;" then, offered to switch us to another room. She wasn't very nice about it, though. She pretty much said that the hotel does bed bug inspection regularly, and that we could go find alternative accommodation if we wanted to. Hello, are you giving us a full refund? or providing us with an alternative place to go to? It was already late at night and we didn't have the money or time to find another place to stay the night. The room she switched us to, had a working AC, and we didn't find any black marks or stains. We still slept with no comforters, and even left some light on. For $250 a night, I didn't think I'd be suffering.
  
  In their 90 years of operation, I do not know if they ever did any renovation since opening. We had to stay at this place, because they had literally last few rooms available in the town of Jasper. It's too bad that there are limited accommodation options in Jasper. I'm definitely checking out online reviews more thoroughly before I book a hotel room for my next trip. In the end, no bed bug bites or bed bug infestation back home, so I am relieved. If we ended up staying the night at the room they first gave us, I'm not sure what might have happened.
  September 29, 2016